• Opening the Computer Tower

    While opening your computer tower is a pretty straightforward process, Falcon Trading Systems only recommends doing so while you’re on the phone with one of our Support Technicians (1-888-500-6786). You’ll need only your hands and a Philips head screwdriver.

  • Upgrading your RAM

    While this process is rather straightforward, Falcon Trading Systems only recommends doing so while you’re on the phone with one of our Support Technicians(1-888-500-6786). Upgrading your RAM can be a bit daunting, but not to worry, it’s a relatively simple process. If you haven’t already gotten inside the case, now’s…

  • Keyboard and Mouse don’t Work?

    There are a few things you can do to troubleshoot. The basics: Make sure both devices are plugged into the back of the computer (preferably into the black USB ports) Try moving the keyboard and mouse to a different USB port. Wireless keyboard and mice Have you changed the batteries?…

  • Trading Software or Websites Not Connecting (DNS)

    In some cases when a website or trading software doesn’t connect it’s because your Internet Service Provider’s Domain Name System (DNS) name registration is out of date which means that when your computer requests a website and then it gets sent to the wrong place. To resolve this issue you…

  • Slow Internet 100Mbs on the Ethernet Connection

    Sometimes you might be thinking the Internet seems a little and find that the status under your Ethernet Connection only says you got 10/100 what gives I’ve got fiber should be 1Gbs. A couple things to check before calling tech support would be: Make sure all the equipment leading up…

  • How to Play a DVD

    Unfortunately Windows 10 doesn’t include the MPEG DVD codec and we here at Falcon try not to install anything that is not absolutely necessary, so that your machine runs as fast as it can. If you need to play a DVD please just follow the steps below.

  • Update Flash Player and Java

    Every so often you will be prompted to update your Java or Adobe Flash from a site or service that you use. This guide will show you how to safely and properly update Java and Flash. At all costs do not update a Java or Flash off of any website…

  • Turn On and Off Windows 10 Updates

    Hello Falcon Owners, Windows Updates are a pain. Let’s admit that. The updates always seem to happen right when you need to use the computer or reboot your computer in the middle of a trade. To help improve this, We have found a program that you can toggle on and…

  • Remote Support

    Go ahead, click on the Falcon support image then enter the session key provided by the Falcon Support representative. Thank you The Falcon Support Team Support Phone Numbers Call Toll-Free (USA only): (888) 500-6786 US Office, UK Direct Dial: (0)20 3807 5194 Calling from outside USA: +1-720-438-4604

  • Cool Screensavers

    Have you ever wondered? Where can I get some really cool screen savers to pimp out my Falcon with? Well I have and here is a link to go get some of the coolest screen savers I have found. Just simply download the installer, install and enjoy, my personal favorite is…